What is an IMEI number?
IMEI stands for International Mobile Equipment Identity. Virtually all mobile phone handsets have this unique identification number programmed in.

How do I find my mobile's unique IMEI number?
Simply key *#06# (star, hash, zero, six, hash) into your mobile. The number should then be displayed. It does not cost you to retrieve this.

What use is the IMEI number?
If your mobile phone is lost or stolen and you have your IMEI number, you just need to make one quick call to your service provider to block the handset. This prevents use by a thief.

Why register my IMEI number with wheresmymobile.com?
To retrieve it easily so that you can pass it on to your network provider if your mobile is stolen - hence rendering the mobile useless even if another SIM is used in it.

How does my IMEI help if someone finds my phone or it is handed in?
When the finder visits our site, they are requested to enter your mobile's IMEI number by either dialling in *#06# or by removing the battery - underneath which the IMEI is printed. Once they have entered the IMEI number into our site, a form will appear for the finder to enter details as to where your phone is and how you can retrieve it. This email is sent directly to you via us. This is why it is vital that your email address is always kept up to date on your Summary page!

Surely if someone finds my phone they will keep it?
Tens of thousands of mobile phones are handed in by members of the public to lost properties at railway stations, shops, schools and countless other public places all over the UK, and never collected by their owners. Remember, if you block your handset with your provider as soon as you realise it is lost, it will be of no use to the finder.

What use are the labels provided by wheresmymobile.com?
The label on your phone alerts the finder to the fact that they should visit wheresmymobile.com. In effect, the label highlights to a finder that your phone is registered with us so the chance that you'll get your mobile back is increased.

What if my label gets damaged after time?
If your label is damaged or worn within 1 year your last registration, we will consider replacing it for free upon receipt of a SAE, subject to our Terms & Conditions. Your statutory rights are not affected.

Do I HAVE to upgrade ie buy labels and add extra mobiles?
No. You are not obliged to upgrade - you can test our basic service for free!

What personal information is required for your service?
Only your mobile number, IMEI number, email address, mobile billing type (ie whether Pay Monthly / Pay As You Go etc) and mobile network details are required. You may add, amend and delete most of this information at any time by logging in with your username and password.

Is it really FREE to register my mobile with wheresmymobile.com?
Yes, it presently costs absolutely nothing to register - it's FREE! The only condition is that we contact you occasionally by telephone or email offering competitive mobile deals. Your details will NEVER be sold to a third party and we will never bombard you with junk email.

Will such registration be free forever?
We cannot guarantee it will be free forever. However, if we start charging you will be given plenty of notice to decide whether you want the pay-for service.

How many mobiles can I register with wheresmymobile.com?
You can register one mobile for a free trial and all of the mobiles in the household if you upgrade - there is currently no maximum number of times you can upgrade.

Do I need a separate username and password for each mobile in our household?
No. Once you have registered one mobile and have a username & password, you can add further mobiles to your existing account by upgrading.

Can someone else register my mobile?
Yes, but there would be little point. They would only be able to benefit from registration if they had access to your mobile's IMEI number - for this they would need your mobile in their possession.

What happens if I forget my username and/or password?
Email us via the 'Contact us' link on the menu.

How do I delete / amend my IMEI / mobile details if I find I have entered them wrongly or the information is out of date?
Simply delete the entry by clicking the relevant check box then click the 'Delete selected mobile' button. If you then wish to enter new details, follow the above step.

Can you guarantee I will get my mobile back?
No. We rely on third parties contacting you via our site. However, our service greatly improves the chances of your phone being recovered if lost.

If my mobile phone is lost or stolen do I contact wheresmymobile.com?
No, we do not need to be advised. The finder of your mobile can contact you directly by email (via us) by entering your IMEI number at our site.